• SayWhat? masking stencils are designed for one time use- this is the only way possible to make a truly bridgeless lettering stencil, and has numerous other advantages- click here for more information and comparison. If you need to repeat the same word or phrase, up to 23 additional copies of the same design are available at a substantial discount of 50% off, if you need more than 24 just put in the special instructions and we'll adjust the pricing, or write us- we can sometimes give a price break.. See our Frequently Asked Question (FAQ's) for more info.

Our NO FAULT GUARANTEE: If your lettering doesn't turn out as you expect, for any reason, we'll re-cut the problem portion (or the whole mask if necessary) at NO CHARGE, including standard shipping to US locations. (Express or international orders will be charged at current rates)
Return policy: Because all SayWhat? lettering is custom cut to order, we cannot accept returns.

• Design your own can preview one or multiple lines of text. For a single line, just keep typing. You can use the multi-line feature to order text in paragraph format, or if you want to order a number of separate lines in the same font and size, just type them in and hit enter after each line, no need to do a new order for each. Either way, each line will be cut as a separate stencil.
•  If you want to add an author or tag line in a smaller font, click on the box just above the order button, or tell us in the special instructions, or just order it as a new line, usually at 1/2 to 2/3 the size of the main text.
• If have unique layout considerations such as wording that needs to wrap several walls, curved text, fonts not shown, or other special requests, please use our estimate form instead.
• Please check your wording for spelling, punctuation, and capitalization before submitting. SayWhat? Custom lettering are not refundable, and we are not responsible for errors submitted on the order form. If you catch a mistake before submitting the order, just remove the line and redo it, or if you write or call us before we process your order we'll be glad to make the correction. We will contact you should we have any concerns before filling your order.
• Our minimum purchase is $15, any combination of letter stencils or any other item, including accessories and precut Embellishments stencils. Orders under this amount will be price adjusted to $15 without additional notice.
•  We also highly suggest you read our Frequently Asked Question (FAQ's) before ordering.

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Explanation of letter sizes:

• Length of text is just that, measured from the beginning of the first letter to the end of the last. It's best to put in the length you want the text, and we'll calculate what the letter height will be. Or you can put in your preferred letter height (either overall or capital) and we'll show you how long it will be.

• For multi-line text you're shown the length of the longest line and the total of all the lines, but it won't show you the length of each individual line. If you need to know that, just re-preview line you want to figure, using the capital letter height. (see 'alternate technique' below
The capital letter height and overall letter height is calculated from the top line only, so it's possible on subsequent lines the overall letter height and capital letter height may be greater or less than listed.
Combined height of all the lines is the typical height of the all the lines if laid out as shown in the preview, and is listed for your reference. Each line is cut separately so you can enlarge this spacing GREATLY when you get the stencils, and you can usually go a little shorter if desired.

•  The length and height figures shown are very accurate, however the final cut copy may differ slightly, as we will usually adjust the letter spacing to improve the appearance before cutting.
•  Length and letter height are proportional to each other, so, for example, if you double the letter height, you will double the length of the text. We can manually adjust things a bit if the sizes aren't quite what you want, but we recommend you use our estimate form in that case.

• Overall letter height is measured from the top of the tallest letter- which is not necessarily the capital letters- to the bottom of the lowest point (like the tail on a lower case 'p' or 'g'). This is figured from the actual text you typed in (based on the top line). This figure is most important if you're working with a limited amount of vertical space.
Example: You have a soffit that's 9" tall, you should leave at least 1/2" clearance top and bottom so your overall height is 8" or less.

• Capital letter height is based on the tallest of the letters A, C or O would be in your selected font, whether or not your text actually includes a capital A, C, or O. Other capital letters may end up considerably shorter or taller than this, especially with the more "flourishy" fonts.
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Over and Undersized text

If overall height is over 12 inches there will be a 25% surcharge, as we have to use larger material.Letters over 28 i nches may be done in several sections. If you need VERY large letters, it's best to use our estimate form and let us double check the layout.

Letters under about 1.5 inches may be sent unweeded, which means we leave the cut letter shapes in the stencil, and you pull them out with an X-acto knife or tweezers just before painting. It's not hard to do, but does take some extra time. In some cases small letters can be difficult to work with on highly textured surfaces; under .5 inches is getting too small for many (though not all) applications- contact us for additional information if you're not sure, we'd be glad to send a free sample to try out.
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Multiple lines:

If you're ordering several separate lines in the same font, and want to keep the letter size the same for each, it's best to use the multiple line feature, just hit enter or return after each line. You can preview the text either left, centered, or right justified, but regardless of how you preview it we will cut each line separately so you can lay it out however you want after you receive your lettering stencil.
You can also view the text in different screen sizes. This is just so you can see the text better on your screen or printed out, it has no relation to the actual finished size.

Add a smaller, separate author tag to put at end, or underneath:
Click on the box just above the order button, or tell us in the special instructions, or just order it as a new line, usually at 1/2 to 2/3 the size of the main text.
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Here's an alternate technique for ordering multiple lines:

1) Type out your text using a Word Processing Program (like Word, MS Works, Notepad, etc.) laying it out with the line breaks where you want them.
2) Copy just the LONGEST LINE and preview it.
3) Chose either the length you want it or how tall you want the letters. Write down the CAPITAL LETTER HEIGHT, even you aren't using capitals.
4) Now put the entire text in the previewer on one line, and separate where each new line should be with a slash / mark with no extra space
Example: Twinkle, twinkle, little star/how I wonder what you are.
5) Then put in the CAPITAL LETTER HEIGHT you noted previously, press 'figure length' and it will give you the total length. We'll know from the slashes / where to make a new line.
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Foreign and special characters:

You can include with your text any number or symbol you can make on your keyboard. However there are many "secret" characters available to those in the know. Here are the most common.

To include these characters, copy what you need and paste them in the "Preview your text" box where needed. The previewer may not show them, or substitute a different symbol, but they'll come through correctly on the text of the order, which is what we process from.
À à Á á Â â Ã ã Ä ä Å å Ç ç È è É é Ê ê Ë ë Ñ ñ Ò ò Ô ô Ö ö ø Ù ù Ú ú Ü ü ¼ ½ ¾ ¿ ® © ‰ • – —
If you want characters not shown above, please use our estimate form and we'll do our best to accommodate you if you describe what you want.

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Shipping information and costs:

•  Allow 2-3 business days for processing all SayWhat? lettering stencils, as these are custom made. If you order both lettering and pre-cut stencils, we will hold your order and ship both at the same time, unless you instruct us otherwise. • Most orders are shipped via US First Class or Priority Mail. Larger orders may be shipped Parcel Post or UPS at our discretion. In most cases shipping will only take 2-4 business days, however transit time is not guarateed. .

• Two Day and Next Day shipping is available for the US. You can choose this option while checking out.
Costs are based on weight and destination, but most orders run an additional $18 for Two Day and $39 for Next Day over our standard shipping rates. Some larger orders may incur extra charges, AK and HI are considerably more. We'll contact you if it's more than $10 over our standard rates. We will use UPS, FedEx, or US Express mail at our discretion. Transit times are in business days, weekends and holidays don't count.

. International Shipping:
•  Orders outside of the US and Canada are shipped via Airmail, rates range from $15 to $25 . International shipping times average 5-10 days, but in rare instances it can take 4-6 weeks, depending on customs delays and country. Duties, taxes, and/or fees are the responsibility of the receiver.  Email us or ask for quote in the special instructions if you want to know your exact costs in advance, otherwise we'll just figure it in.
• Canadian orders usually are no extra for shipping, larger orders may run $3-5 over over our standard rates, we'll contact you if it's more than $5 extra. Airmail is our usual shipping method.
•  We also have Global Express Mail and UPS Expedited shipping available. Cost can run 2-3 times more than standard airmail, however these services are typically faster and can be tracked.